|How to Contact FLAAR|
If you like a particular aspect of the web site, or educational material, naturally we like to hear this too. Contact is via the
who is in-house working directly for FLAAR. We do not use outside web design or outside web maintenance services.
If you wish help deciding what inkjet printer to buy,
, tell them what series you purchased and roughly when, and ask for how to contact Nicholas directly. in case you receive no answer, write
. We prefer all initial contact to be by e-mail, but if you are unsure whether your e-mail has gone through, use our VoIP / Vonage telephone #, 419 823-9218.
When you contact us by filling the Info Request and Survey Form, in return, we'll send up to 6 reports (if there are enough themes in our free reports that are pertinent to your request). We do our best to reply within 48 hours unless it is vacation period (Easter Week or Christmas). About 1% of e-mails get lost in cyberspace.
Or you may opt to skip the free-reports via Survey Form and go straight to the selection of over 200 premium FLAAR Reports which you can access via credit card. Or, you may bring Dr Hellmuth as a consultant to your location or have you or your team come to FLAAR at BGSU in Ohio, or FLAAR’s Latin American office in beautiful Guatemala.
Consulting: If you as an individual, or you as a company, wish to hire Dr Hellmuth or other of the FLAAR or university staff as a consultant in color management, digital photography, inkjet printing (including RIP software, inks, media), applications, business opportunities, giclee, UV-curable inkjet technology, marketing assistance, or on any reasonable matters related to digital imaging and/or digital printing, contact us by our VoIP / Vonage telephone #, 419
If you wish to visit FLAAR, this is usually treated as a consultation; please see above. We accept visits at our offices in Guatemala. We are accessible from our office in Latin America via Delta, NW, Continental, American, and other major airlines.
Training: if you wish to come to FLAAR to be trained in person in digital photography, color management, scanning, inkjet printing, giclee, décor, fine art photography, we offer this service, in Guatemala, or we can travel to your location anywhere in the world. We can train and provide consulting services simultaneously.
If you wish to bring Dr Hellmuth to your city to present a public or private lecture in a local university, college, museum, organization, alumni association, seminar, or other event such as a trade show or exhibit, or at your company, contact
in case you receive no answer, write
. We prefer all initial contact to be by e-mail, but if you are unsure whether your e-mail has gone through, use our VoIP / Vonage telephone #, 419 823-9218 and ask for Patty, Andrea, or Flor.
Expert witness: this is treated as a consultation. Yes, we are constantly asked to be an expert witness in court cases. We prefer the pre-trial research and we need complete details before we can even respond. Yes, naturally we work under NDA, but we don’t have time to go back and forth back and forth. Tell us up front what you need an expert witness for so that we can meaningfully respond.
If you disagree with our evaluation about a product, please provide realistic discussion of the basis of your disagreement. We realize that your experiences may be different, even better, than ours. However, merely because a favorite product, that is touted and praised on 99% of the other websites does poorly in a FLAAR review, is generally the fault of the product design, and should have been noticed in the other glowing, gushing PR releases that are disguised as reviews. We use both Mac and PC; we use both Epson and HP and Canon. But this does not make us blind to the wretched performance (compared to their alluring claims in million-dollar ad campaigns) and gas-guzzling ink appetite of one infamous brand of printer. We do notice, however, that each new model is better than the previous one. We just don’t understand how buyers of the early models had to put up with being guinea pigs and why the newer models still waste expensive ink and waste media at every opportunity. We would prefer your comments on product evaluation disagreement by postal mail but be sure to provide your return e-mail address:12317 Inlet Ridge Drive, Maryland Heights, MO 63043.
Why the FLAAR reviews cover primarily high-end expensive solutions?
If you wish to volunteer to work with Dr. Hellmuth in Guatemala, Include a complete resume with references and a website where we can see your work. Volunteers cover their own expenses through in exceptional cases for students we can negotiate this. German or French speaking volunteers are especially welcome because we need to maintain practice in these languages.
If you wish to apply for a scholarship for a MA or MSc degree at BGSU, and work for Dr Hellmuth, graduate student scholarships are available including to students from foreign countries. You can study any program at BGSU; you don’t have to be enrolled in the College of Technology or with Prof Hellmuth’s programs. We accept business students, technical writing students, art students, computer science, and many other disciplines.
We read every incoming fax, snail mail, and e-mail. Please realize that with only 12-14 hours in Nicholas’s workday, and the fact that he is often away in foreign countries, lecturing somewhere, or out testing cameras, it is not realistic for him to answer every incoming message. But they are all read and your message will make its point. We then reply to as many as possible. Obviously the more polite, helpful and detailed the message is, the more likely it will be answered. If relative to a website, we need the specific website and actual web page (with over 1000 pages we otherwise don’t know which page needs to be improved).
We are not able to answer faxes, e-mails, or telephone calls for general miscellaneous matters, such as how to update software, where to get something repaired. We are not able to answer faxes, e-mails, or telephone calls that circumvent the preferred avenue of address for the matter under consideration. We are not able to give out information on the telephone unless you have a prior professional consulting relationship or are a frequent purchaser or otherwise already have a relationship with FLAAR. The best way to contact us is by fax or e-mail; or in appropriate cases by postal mail.
If you need help with software, repairs, older equipment, if you are a member of one of the courses, workshops, or seminar programs it is the purpose of these programs to answer your questions. Otherwise, you should be asking these questions of the people who sold you the equipment or software. Please be realistic that our mission is to test, evaluate, and write up reviews of digital imaging hardware and software. This takes all day, every day, even most weekends. If we had tons of money from kickbacks or commissions, then we could afford to have an entire staff to answer each individual. But we prefer not to be dependent on commissions, so thus do not have funding to have a staff large enough to handle the tons of incoming e-mails.
How to meet or speak with Nicholas Hellmuth will be covered on a separate page, though obviously the easiest way is to sign up for a FLAAR course, bring Dr Hellmuth to your city for a lecture, or hire Prof Hellmuth as a consultant.
If you need a personal answer to a question about digital imaging?
First posted July 4, 2006.